✨ Refund & Return Policy ✨

📅 Last Updated: August 15, 2025

1. Overview

At Ivory Wolf, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help with easy return and refund options, subject to the terms below.

2. Eligibility for Returns

You can request a return if:

  1. The item is unused, unwashed, and in its original packaging.

  2. The return request is made within 7 days of delivery.

  3. You have proof of purchase (order confirmation email or invoice).

3. Non-Returnable Items

Some products cannot be returned, including:

  • Intimate or personal wear (e.g., undergarments, swimwear).

  • Customized or personalized products.

  • Items marked as Final Sale or Non-Returnable.

4. Return Process

  1. Email us at tanishchaudhary211@gmail.com or call 9953775367 to request a return.

  2. Provide your order number, product details, and reason for return.

  3. Our team will confirm return eligibility and provide instructions for shipping the item back.

  4. You are responsible for the return shipping cost unless the item was damaged or incorrect.

5. Refunds

  1. Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  2. Approved refunds will be processed to your original payment method within 5–7 business days.

  3. Shipping charges (if any) are non-refundable unless the return is due to our error.

6. Exchanges

We currently offer exchanges for defective or incorrect items only. If you need an exchange, contact us within 7 days of delivery.

7. Damaged or Incorrect Items

If you receive a damaged or wrong product, please contact us immediately with clear photos, and we will arrange a replacement at no extra cost.

8. Contact Us

For return or refund requests, please reach out:

 

By placing an order with Ivory Wolf, you agree to this Refund & Return Policy.

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